Pick-up by hand (free of charge): This delivery method is offered by default on all the products on our site. It allows the buyer to pick up his item free of charge and directly from you. Once the item has been collected by the customer, no return will be possible. Small furniture: For small and medium parcels (containing products weighing up to 30 kg and whose sum LxlxP is less than 2m), we suggest that you use the services of UPS for example. A price list to guide you can be found in the "delivery" step when adding an item. If you receive the product in return because the customer would not have it back, you are strongly encouraged to report it to us in return so that the buyer can be refunded. Large furniture: Delivery in UK "by Hunt Vintage" (excluding NI) varies according to the price of the product (the delivery rate is automatically indicated). This delivery method ensures its service within 3 to 6 weeks. For any questions, you can contact us at the following email address: help@huntvintage.co.uk. Large furniture: You can easily use your own carrier or external carriers. You are then in charge of organising and following up with the customer who will have paid the fees. Please click here for full shipping policy
Refund Policy
In case of breakage: except Hunt Vintage delivery, you are responsible for this breakage. The customer's refund is total (article + shipping costs). You are responsible for the shipping costs of the return trip. In the event of a Hunt Vintage commercial offer that would have covered part or all of your outward delivery costs, you will be charged the original price (i.e. without discount) for the return delivery. If the item is damaged or broken during a delivery by Hunt Vintage, our carrier is liable. In case of non-compliance: our team judges this non-compliance on photos, videos etc.... If we consider that there is indeed a defect of conformity, the customer is refunded the totality (article + shipping costs). Shipping costs are not refunded. You are responsible for the shipping costs of the return trip. In the event of a Hunt Vintage commercial offer that would have covered part or all of your outward delivery costs, you will be charged the original price (i.e. without discount) for the return delivery. In case of non satisfaction: if there is no non conformity or breakage, the customer can retract and return the item to you. The return shipping costs are at the customer's expense.
Cancellation / Return / Exchange Policy
A customer may freely and without reason withdraw from the contract up to 14 days after receipt of the item. In this case, they must return the item to you within 14 days of request for retraction. We refund the amount of the item but they must pay the round trip expenses. If you have already received payment for your sale, you are required to make a return transfer on the day of receipt of the item so that we can refund the customer. A customer cannot retract following a hand-delivery ("pick up at seller’s place" delivery option).
